Questions, answered plainly

Fay is an audience CRM built for the person at a small organization, whether a choir, a community center, a little theater, a historical society or a garden club, who wants to know who comes to their events, who returns, and who might one day give. It keeps your people, your seasons, and your donations in one plain place.

It is for the executive director or the volunteer who ends up doing this work anyway, usually in a spreadsheet that only they understand. Fay is meant to replace that spreadsheet without asking you to become a database administrator.

Most organizations import their first ticket CSV and can see their audience the same evening. There is nothing to install, because Fay runs in your browser.

No. If you can export a spreadsheet from your ticketing platform and open Fay in a browser tab, you have everything you need. We built it for people whose training is in music or theater or history, not databases.

Yes. Fay imports ticket-order CSVs from any platform that can export one: Eventbrite, TicketTailor, or a box-office spreadsheet someone has been keeping by hand. On the Chorus plan, we will even do that first import for you.

You do. Every person, household, order, and donation you put into Fay belongs to your organization, not to us.

Yes, any time and in full. Fay lets you export everything as CSV whenever you like, whether you are backing up, moving on, or just want a copy for your board.

No. There are no ads, no selling of your audience's information, and no third-party trackers watching what happens in your Fay account.

You get a 30-day grace period in case you change your mind or need one last export, and after that your data is permanently deleted within 90 days of closing the account. Nothing lingers on our servers waiting to be found later.

In the United States. That is where your data lives, and it is where it stays.

Solo is free, with one user account, up to 250 people and one season at a time, and it does everything the other plans do: ticket CSV import, donation tracking with thank-yous, duplicate matching, households, and year-end receipts. Ensemble is $29 a month with a 60-day free trial and no card required, and Chorus is $79 a month with unlimited user accounts, people, and a data concierge who imports your old spreadsheets for you.

You move up to Ensemble, which raises the ceiling to five user accounts, 2,500 people, and unlimited seasons and events. Your existing people, seasons, and donations come with you.

Yes, and that is exactly what the contributor access level is for. Fay has three access levels: an owner reaches everything including billing, staff run the whole CRM, and a contributor gets the people directory, the events, and the contact log, and sees no giving anywhere, on any screen or in any export: not what anybody gave, and not who gave. Invite somebody from the Team page and choose their access level as you send it. Each account is a user account under your plan.

Paid plans bill monthly by default, and you can cancel at any time without penalty. There is no contract holding you to Fay longer than it is useful to you.

Billing yearly gets you two months free, which is the one discount we offer. We do not run other promotions, because the prices are already set for small organizations, not padded for negotiation.

Fay watches for people who look like they might be the same person entered twice and puts them in front of you as suggestions. You decide whether to merge them, link them into a household, or dismiss the suggestion. Nothing merges itself.

A household links people who belong together: spouses, families, anyone you would rather think of as one unit than several separate strangers who happen to share an address. It keeps your sense of who is who closer to how you actually think about your audience.

No, and we would rather say so plainly. Fay tracks the relationship, meaning who to write to and why, but you send the letter yourself, from wherever you already send mail.

Not yet, but the site works well on a phone, so you are not stuck waiting on an app store to check who came to Saturday's concert.

Not yet. It is on the workbench. When it is ready, it will be built with the same plainness as the rest of Fay.